Failure = entropy due to adding humans

Here’s a real dinger of a sentence from Michael Lopp’s latest, The Art of Leadership: Small Things, Done Well:

Failure is created by the increasing entropy of a growing number of humans running around the building, good intentions in hand, breaking things.

Growing an organization requires rethinking trust, coordination, and collaboration. The breakpoints where things go from working pretty well to an absolute shamble come faster than we think. They don’t even occur at nice, round numbers like base–2 or base–10 orders of magnitude.

Figuring out how this works for teams, companies, social networks, and whole countries feels like one of the big unsolved problems of the knowledge/attention-era.