Empathy is sometimes described as a personal trait, but it’s a skill, a skill that can be learned, that can be honed, and that can be instilled as a core value of a company.
The post is about applying empathy to the core values of a business, how it shapes the actions and culture of the institution. But it’s a reminder empathy is about people, and how they experience you, your team, or your employer.
Follow up reminder: empathy is your most important skill. I’d go further than saying it’s a skill; those I’ve met with outstanding empathy basically have superpowers.