Failings of the expert's mind

Why Analytical Applications Fail. Ostensibly, this article is about analytics applications that expect users to know exactly what they want before they start. But to me, the underlying story is of developers who get caught up in their domain and build an application for themselves instead of for their users.

We’ve all fallen into this trap. Whenever a new person joins my team, I always try not to squander their beginner’s mind. Fresh team members can often point out places where the interaction design or domain model need to soften up for those who haven’t lived in the project for months. That said, it requires patience and humility on the part of the existing team.

Adam Keys @therealadam